This Privacy Policy explains how Credentia Verification Technologies Private Limited (“Credentia”, “we”, “us”, or “our”) collects, uses, discloses, stores, and protects personal information of its users, customers, candidates, and other individuals (“you” or “your”) in connection with our background verification solutions provided through our website, https://credentiai.com(the “Website”) and our related Services (collectively, the “Services”). By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the collection and use of your personal information in accordance with this Privacy Policy.
Scope and Applicability
- Information that you provide directly when interacting with our Website or Services. This includes the personal information of candidates/employees who’s background verification is being facilitated through Credentia’s Services.
- Information automatically collected through your use of our Website (including cookies and similar tracking technologies; please refer to our Cookie Policy for further details).
- Information received from third parties in connection with the provision of our Services.
This privacy policy does not apply to Services offered by other companies or individuals, including products or sites that may be displayed to you in search results, or other sites linked from our Services. This privacy policy does not cover the information practices of other companies and organizations who advertise our Services, and who may use cookies, pixel tags and other technologies to serve and offer relevant ads.
Credentia will not collect, use, store or publish the personal information provided by you, including that of a candidate/employee who’s background verification is facilitated through Credentia’s Services without consent save and except as stated in this Privacy Policy and/or in the General Terms & Conditions and/or our Master Services Agreement.
Information We Collect
General
In general, you can visit this website without telling us who you are or revealing any personal information about yourself. We routinely collect certain device-related and analytics information about our visitors and their use of our websites. We track the Internet Protocol (IP) address from which people visit us/ our websites for security reasons. This IP address does not enable us to identify you by name or contact details, but it does allow us to maintain communication with your device during your visit. It also allows us to identify the location and country you are visiting from. We use the information we automatically receive from your web browser to see which pages you visit within our website, which website you visited before coming to ours, and where you go after you leave.
We use this information to develop statistics that are helpful to understand how our visitors can use this website. We also aggregate this information to measure the use of our website and to administer and improve our website.
Certain other information may also be collected from your device automatically, if so, allowed by you through your internet browser/device settings, which would be used to display the Websites correctly on your device.
Personal Information
In addition to the above, we also collect personal information that you voluntarily provide, including but not limited to:
- Identification & Contact Data: Name, email address, phone number, and postal address.
- Account and Payment Information: Username, billing details, and transaction information when you subscribe to our Services.
- Other Information: Any other data you choose to share with us when contacting support or using our Services.
- Employment and Verification Details: In addition to the information you provide about yourself, we also collect the employee/candidate related data that you provide when using our products to facilitate the said employee/candidate’s background verification. This includes but is not limited to the employee/candidate’s identification documents, address and contact details, educational or employment history, etc.
Please note: As our platform facilitates the verification process, and we do not interact with candidates/employees, it is the responsibility of our Customers (the employers or hiring entities or background verification service providers) to obtain the necessary consents from candidates or employees for the collection, storage, and processing of their personal data on our platform.
Provided that, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information.
Purpose of Collection and Use
We primarily use the information we collect to deliver and improve our Services to you and to fulfil obligations under the applicable law and under our contractual arrangements with you.
We also use the collected information for purposes including, but not limited to:
- Communication and Customer Support: To respond to inquiries, send administrative information, and provide updates related to our Services.
- Analytics and Personalization: To analyze trends, administer the Website, and gather demographic information to improve user experience and deliver personalized content.
- Security Purposes: To protect against unauthorized access, detect and prevent fraud, and maintain the integrity of our Services.
Disclosure of Information
We may share your personal information provided by you during the process of registration with third parties solely for verification purposes. We may provide information collected from you to government authorities or any court of law as per the applicable laws of India or as per our agreement with our third-party service providers or any third party. However, this disclosure to third-party service providers shall only be for the purposes of providing our Services to you.
It is possible that we may need to disclose personal information when required by law, We will disclose such information wherein we have a good faith belief that it is necessary to comply with a court order, ongoing judicial proceeding, summons, or other legal process or request to Credentia brought in any country throughout the world, or to exercise our legal rights or defend against legal claims.
In addition to the above, Credentia may also disclose the personal information of candidates/employees who’s background verification is being facilitated through Credentia’s Services to the extent required to provide our Services, for which our customers warrant that they have obtained necessary consent from the employees/candidates.
Please note that all Credentia’s employees, managers, officers, authorized personnel, agents, sub-contractors, and other persons who deal with or have right to access data, and information are essentially required to comply with confidentiality, fidelity and secrecy obligations and sign covenants in this regard.
Data Retention
We will not retain personal information that we have collected for a duration longer than is required for the purposes for which the information was collected to be used or is otherwise required to be retained under any applicable law for the time being in force.
Data Security
We will not sell, trade or disclose to third parties any information derived from the registration for, or use of, any online service (including names and addresses) without consent unless required under applicable law save and except for the purposes of providing our Services to customers and as may be required by legal process.
Upon withdrawal of consent by you, personal information shared by you or will not be used for any purposes and will be retained only if we are required to do so by law. You may withdraw the consent by way of unsubscribing from the Services offered by Credentia or by sending a written notice of withdrawal to us. Employees/Candidates who’s background verification was facilitated using Credentia’s Services may withdraw their consent by writing to us. However, we may inform the Customer that provided the candidate/employee’s information to us of their withdrawal of consent.
We implement industry-standard security measures—including encryption, multi-factor authentication, and regular security audits—to protect your personal information from unauthorized access, alteration, or disclosure. We will continue to enhance our security procedures as new technology becomes available.
Despite these reasonable efforts to safeguard personal information from loss, theft, alteration, or other types of misuse, we cannot guarantee that such loss will never occur. There is always a risk that a third party, without our authorization, might unlawfully access our systems or otherwise access personal information.
Further, save and except as provided herein or as provided in the Terms of Use and/or our MSA, we are also not responsible for the authenticity of any information which is provided by you, including candidate/employee information, or otherwise collected from your use of the Websites, whether personal or otherwise
Children’s Privacy
Our Services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children without appropriate parental consent. If you believe that we have inadvertently collected data from a child, please contact us immediately, and we will take steps to delete the information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. We will notify you of any material changes by posting the revised policy on our Website with an updated “Last Updated” date. We encourage you to review this policy periodically.
Contact Us In Case of Grievances
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Grievance Officer: Dipmala Gohil
Connect Over Email: admin@credentiai.com
Visit Us: Credentia Verification Technologies Private Limited, Unit # 605, Wallfort
House, SV Road, Siddharth Nagar, Goregaon West, Mumbai - 400104
Governing Law and Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to this policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, India.
This document constitutes our Privacy Policy and forms part of the terms under which we provide our Services. By using our Website or Services, you agree to the terms outlined above.